A traveler who used his American Express card’s collision damage waiver got stuck paying nearly $1,300 because of a missing document. Whose fault was it?
American Express closed my case in August, though I was told it could be reopened. I continued to try, but by November, I had given up on Guerin and started trying Enterprise in the United States. I called eight times, speaking to eight different representatives between Nov. 4 and Dec. 9, but no one ever got back to me. Can you help? Steven, Nashville · I know from painful experience that cajoling a foreign rental car agency to produce the documentation most U.S.I couldn’t quite figure out how to divide up the fault here: Does it lie with the insurance companies for requiring too much documentation, or the car rental agencies for failing to provide it? So I tried to contact everyone: Guerin, Enterprise and Amex (which owns AMEX Assurance) for your case, and Europcar, Barclays and Sedgwick for Troy’s. Let’s start with you, Steven. Though Guerin never responded to my emails, Enterprise did.Travel|Help! I Dinged a Rental Car in Europe, and My Credit Card Won’t Cover It.https://www.nytimes.com/2025/06/26/travel/rental-car-europe-amex.html ... A traveler who used his American Express card’s collision damage waiver got stuck paying nearly $1,300 because of a missing document. Whose fault was it? ... In April 2024, my wife and I reserved a one-day car rental to travel from Lisbon to the Shrine of Fátima, about an hour north.
